Frequently Asked Questions

Orders ship within 1–3 business days. Standard shipping usually takes 5–8 business days domestically and 7–14 business days internationally. Estimates can run longer around public holidays. Expedited options are available at checkout.

We accept returns within 30 days of delivery on eligible items. Full details, including eligibility and Final Sale exclusions, are on our Returns & Refund Policy page.

Yes, we take on commissions when our designer has availability. Get in touch with details of your project and your budget and we will let you know what is possible.

Please allow 24 hours and check with anyone else at the address and with your neighbours — carriers sometimes scan a parcel as delivered shortly before it actually arrives. If it still has not turned up, contact us and we will help track it down.

We are sorry about that. Contact us with your order number and a photo of the problem and we will put it right.

Everything is picked, packed and dispatched from our own warehouse.

We would love to hear from you. Apply through our wholesale page, or get in touch through the contact form and we will send you our line sheet.

Our affiliate program is open to creators and shops who love what we make. Head to the affiliate link in the footer to register.

Swap the rubber backing for a locking clutch, and avoid pinning to loosely woven fabrics. We have a full guide with tips over on the journal.

Use a dry iron on a medium-high setting, press firmly for 30 seconds with a cloth between the iron and the patch, then let it cool completely before moving it. Step-by-step instructions are on the journal.